What is a problem? It refers to a dilemma,complication,predicament,quandry or a difficult situation. It can also mean a situation which is very difficult to manage.Normally,we are used to a particular way of life or a particular routine. If things do not go according to plan or according to what we expect normally, then we are faced with a difficult situation.The problems can be minor or major. Also what is considered a problem for one may or maynot be a problems for others. To quote a case in point, a servant maid not turning up for work is a problem for my wife and not for my children. Likewise, to be in time for an important meeting is a problem for me; and most certainly not for my wife..
All of us have faced many problems in life. We have also solved these problems in our own way, In my official life, I have faced problems relating to labour (Dharna and ghero),targets,union rivalry affecting productivity etc while working in a bank.While occupying high positions in the industry, I have faced problems regarding raising resources within a given time,deadlines for project implementation,non-co-operative bankers,legal matters etc.Based on my experience, I am going to explain what is needed for problem-solving.
In my younger days, I used to avoid the problems or not recognise the problems. There was one Kamaraj Nadar, Chief Minister of Tamilnadu, who always said "parkalam".He believed that the best way of solving a problem is to postpone facing the problem. In due course of time, by itself the problem would be resolved, This was a negative way facing a problem.I have also seen quite a few senior officials leaving a company when the company is faced with serious problems. The late Dhirubhai, once described a Professioinal as someone who would leave the company at the first sign of trouble.
Our immediate reaction in most the cases when faced with a major problem is "Why ". If we are mentally tough in those situations, half the battle is won.
For solving a problem, one must have a flexible mind. Yet there are some problems which defy any solution-like Indo-Pak on Kashmir,Arab-Israel conflict etc.
When faced with a serious problem, one should not get worried or excited. It is at this time one should think positively.Here are the steps:
1)Recogniuse the problem. Feel positive and confident that you will solve the same.
2)Think of various options available to solve the problem.
3)Choose the best option in your judgement..
4)Monitor the solution/problem
5)Find out why the problem has occurred..
When faced with a problem, the first thing to do is to find a solution and think of various options.One must not waste time finding out who is responsible for the problem.Any analysis should be done afterwards.Find out the solutions first and fix up causes/responsibility later, Neither should we avoid problems nor be afraid oif facing the same.
Imagine a life without problems. It would be dull.
Here is a problem for you to solve:
"Mr X, a very young and dynamaic Charered Accountant is in good employment in Mumbhai. He lost heavily in stock markets. He had borrowed heavily from close friends and relatives. His borrowings were four times his annual income, His lenders were pressing him badly. He did not know what to do?"
At the height of his problem, he came to mw. He was working under me in Essar. I gave him a solution which worked,
What is the solution I gave.
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